Term & Conditions
Please read carefully before completing your enrolment and payment.
Cancellation and Refund Policy
Studio Artemis reserves the right to amend any class, tutor or schedule. In such circumstances, we will endeavour to provide a substitute of equal standing. Should a class have to be cancelled due to insufficient enrolments, any student enrolled in that class will be contacted and an alternative class, credit or refund arranged.
Fees are non-refundable, unless negotiated for an extended illness with a Doctors Certificate
Missed Term Classes
There are no transfers, credit, refunds & only 1 make up session is permitted per term if you miss a class or if personal circumstances change. Classes cannot be accumulated.
Cancellation of Enrolment
If you choose to withdraw from a course or workshop up to 7 days before its commencement, you will be charged a $25 administration fee. You may transfer the remaining value (class fee paid less administration fee) to another class or student, to be used within 6 months of the date payment was received. You will not receive a refund for the course or workshop fee paid.
If you choose to withdraw from a course or workshop within 7 days of its commencement, you will be charged 50% of the class fee. You may transfer the remaining value (half of the value of the class fee paid) to another class or student, to be used within 6 months of the date payment was received. You will not receive a refund for the class fee paid.
NO refunds transfers or credits if you withdraw or cancel on the day of the course or workshop.
NO refunds transfers or credits once the class has commenced.
Refund Cancellation and transfer policy for School Holiday Workshops
We do not provide refunds for cancellations, withdrawals, missed workshops. Once a workshop has commenced there are no refunds, transfers or credits.
Cancellations or withdrawals
If you choose to cancel a holiday booking or your child does not attend a workshop you will not receive a refund. A cancellation fee may be payable or you may forfeit your entire booking fee depending on when you cancel the workshop as follows:
Cancellations advised by phone or by email by the Friday immediately BEFORE the commencement of our school holiday will not incur a cancellation fee. The workshop fee will be held in credit and this credit must be used within 6 months.
Cancellations advised by phone or by email once our school holiday program has commenced and up to 3 business days before the workshop date incur a $10 fee per cancellation. The remaining workshop fee will be held in credit and this must be used within 6 months. You may substitute a friend (or sibling) to attend the same class you booked for your child at no cost. Please let us know of any substitutions before the class commences.
You will not receive any credit if you cancel a workshop 2 business days before the workshop, 1 business day before workshop or on the day of the workshop. You may substitute a friend (or sibling) to attend the same class you booked for your child at no cost. Please let us know of any substitutions before the class commences.
If you need to transfer a holiday booking to a different holiday class within the same holiday period, you can do this at no charge If you make the arrangements before the commencement of our school holiday program. Transfers of bookings made after the school holiday period has commenced and UP TO 48 hours before the workshop date will incur a fee of $20.
Requests for transfers made within 48 hours before the workshop will not be accepted.
You can transfer a booking to a different child (eg friend/sibling) at any time at no cost if the studio is notified.
Payment of Fees
Class fees are listed with the course details on our website. Payment of the full class fee via online credit card payment is required at the time of enrolment to secure your place. We accept Visa and Mastercard.
If you do not wish to enrol via the web, you can enrol in person at our office. We accept Visa or Mastercard card, EFTPOS, and online direct deposits into our bank account. Fees are inclusive of GST and tax receipts can be provided on receipt of payment.
‘Class’ in the Conditions of Enrolment outlined here refers to any term course for children or adults, adult workshop or school holiday programs.